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Readers’
Views mails & e-mails
EMAIL:elydejaresco@yahoo.com
Advisory
to GSIS Members
Dear Editor:
• As of Saturday, January 14, 2006, the Government Service
Insurance System has completed the release of P1 billion in regular
dividends for the year 2004 to all
qualified GSIS members through the eCard. • To check the
status of your eCard accounts online (via the internet), members
may register by calling the toll-free hotlines nationwide at 1-800-10888-4747.
In Metro Manila, the hotline is 810-4747.
• The eCard is a debit card. Once your dividends are credited,
members may use the eCard to purchase groceries and other items
in major supermarkets and all
accredited establishments that accept VISA cards. No need to withdraw
from the ATMs.
• For those withdrawing from the ATMs, we recommend transacting
with Megalink member banks, since we are experiencing connection
problems with other ATM networks at the moment.
• For those who wish to withdraw over the counter, Union
Bank branches have xtended their office hours to serve the needs
of GSIS eCard holders.
• Disbursement of benefits via the eCard is one of the many
efforts of your GSIS to improve its services. We apologize for
any inconvenience our members may have experienced. (Sgd. Mrs.
Annabelle Q. Escorial, Division Chief, Frontline Services Division
& Officer In Charge, Office of the Branch Manager)
(Reply
of last week)
The Editor
Negros Chronicle
Dumaguete City
GSIS defends System
Dear Editor:
A llow us to asperse the latitude of communication thru your column
to clear up the ambiguity cast on the mandate of GSIS as a social
insurance institution. All obligations due to our members in return
for the contributions paid to the system has been legally complied
with at the most appropriate time possible without delay. And
this is our reply to a mysterious letter writer from Canlaon City
who wanted to publicly announce her concerns about her insurance
claim with GSIS, Dumaguete.
On the issue of a funeral claim filed for the death of her husband
who died months after the receipt of the retirement benefit ,
we cannot possibly verify if we do not have the NAME of the member.
However we dared to trace our records on funeral benefits paid
four months ago up to the present but only to find out that there
is no claim left unpaid specially coming from CANLAON CITY which
we believe is the permanent residence of the letter writer.
On the alleged delay of payment of claims, there are installed
processes to follow. Even if computerization is fully operationalized
still we need documents like death certificate of the member,
pensioner or retiree issued by the NSO, Funeral Expense Affidavit
and Marriage contract to establish the legitimacy of payment.
So non-submission will defer the payment and the cause of delay
is not attributed to slow processing time.
We also observe first-come-firstserved basis and we do not allow
third parties to follow up and our phone is open for inquiries
except during line disconnection. Walk in members and claimants
are advised to get queuing numbers before they can be attended
by our Members Assistance Officers. We encourage our client-members
to prepare extra copies for us to acknowledge the receipt of the
documents and it is assured that the MAOs are held accountable
for the loss of any documents.
There is one claimant in the person of Mrs. Ramoncita Senador
from Canlaon City who applied for a reconsideration of her husband’s
disability retirement application after being paid on his regular
retirement under RA 8291 with the option of 18 months cash payment
but died last October 2005 but did not file a burial benefit claim.
For the requirements on the disability application it was only
in January , 2006 that she submitted on a piece meal exactly the
same date of the letter of the unknown writer.
The documents were all forwarded to our Vice President, Medical
Department for further evaluation. If she is the letter sender,
then all her allegations are unfounded and if not then we invite
the concerned unknown letter sender to visit our office to resolve
the issues.
We hope to have shared our views and large sums of disbursements
for claims is not a mediocre kind of job.
MA. ERLINDA P. ROMA
Area Manager
GSIS Dumaguete Field Office
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_ _ _ _ _ ___January 15, 2006
